Chapter 3: Understanding Programs

This chapter establishes the program as the fundamental unit of public sector Business Architecture. It details how to define, classify, and inventory programs, analyze target groups, and distinguish programs from projects and services, using a case study.

Learning Objectives

By the end of this chapter, you'll be able to:

Define what constitutes a program in public sector context
Classify programs using standard taxonomies
Identify program mandate, boundaries, and scope
Define target groups and their needs
Create a program inventory for a given context

Key Concepts

ArchiMate ConnectionHow to avoid itprogramFunctional scopeGeographic scopeOrganized set of activitiesDesigned to achieve specific outcomesFor a defined target groupPrograms vs. ServicesPrograms vs. ProjectsPrograms vs. OrganizationsPrograms vs. Processes

Self-Assessment

0/5 completed

Before moving to the next chapter, ensure you can:

Define what a program is and distinguish it from services, projects, organizations, and processesClassify programs by purpose, target group relationship, and delivery modelIdentify and segment target groups for a given programDocument a program using the inventory templateExplain the Novara Driver Licensing program structure and target groups

Reflection Questions

Apply these concepts to your own context:

1. Think about a program you work with. How clearly is it defined? Are boundaries clear or ambiguous? How would clearer definition help?

2. Consider the target groups for that program. Are they beneficial, obligated, or mixed? How does this affect how services should be designed?

3. Does your organization have a program inventory? If so, how well is it maintained? If not, what would be the value of creating one?