CHAPTER 10: BUSINESS NETWORKS AND SER…

Key Concepts

Definition:Characteristics:OwnershipControlAccountabilityFundingEmploymentAdvantages:Disadvantages:ModelDistinguishMap

Self-Assessment

0/10 completed

Before moving to the next chapter, ensure you can:

**Model** business networks showing organizations, relationships, and value flows**Distinguish** between organization types (department, agency, shared service, contractor, etc.)**Identify** relationship types (authority, accountability, service, funding, information, partnership)**Compare** service delivery models and their trade-offs (direct, shared, contracted, partnered, devolved)**Conduct** make-vs-buy analysis using structured criteria**Map** stakeholder interests and influence for delivery model decisions**Select** appropriate network governance models for different contexts**Design** governance mechanisms (agreements, bodies, processes, tools)**Create** constrained SIAM showing services within organizational boundaries**Integrate** business network models with SIAM for complete delivery architecture

Reflection Questions

Apply these concepts to your own context:

1. **Map the business network for a public service you use frequently (healthcare, education, transportation).** How many organizations are involved that you don't see as a citizen? Where do you experience integration problems?

2. **Consider a service currently delivered directly by government.** Could it be contracted or partnered? What would be the benefits and risks? Who would resist the change?

3. **Think about a network you participate in professionally.** How is it governed? Is there a lead organization, or shared governance? How are disputes resolved?

4. **Examine a public-private partnership in your jurisdiction.** What delivery model is it using? How is accountability maintained? What governance mechanisms exist?

5. **Consider the relationship between control and innovation.** In your experience, when has government direct delivery stifled innovation? When has contracting out led to quality problems? How do you balance?

Chapter 10: Business Networks and Service Delivery Models

Learning Objectives

Key Concepts

Self-Assessment

Reflection Questions