Chapter 15: Executing Program and Service Modeling Projects

This chapter details how to execute modeling projects in real-world contexts, bridging theory and practice. It explains how to plan initiatives, engage stakeholders, and translate models into decisions, culminating in a capstone project to apply the full toolkit.

Learning Objectives

By the end of this chapter, you'll be able to:

Plan a program and service modeling initiative with clear scope, objectives, and approach
Execute the modeling process using appropriate techniques for your context and constraints

Engage stakeholders effectively throughout the modeling effort

Communicate models and findings to different audiences

Apply modeling insights to drive transformation decisions and roadmaps

Develop a capstone project applying BA220 techniques to your own organization

Key Concepts

ReflectionDeliverablePlanExecuteEngageCommunicateApplyDevelopServices

Self-Assessment

0/7 completed

Before moving to the next chapter, ensure you can:

Plan a modeling initiative with clear purpose, scope, team, and approachExecute information gathering using multiple sourcesDevelop models in appropriate sequence with quality controlsEngage stakeholders through participation and clear communicationTranslate model findings into actionable recommendationsBuild transformation roadmaps from gap analysisApply all BA220 techniques to a real program

Reflection Questions

Apply these concepts to your own context:

1. **Assess your readiness**: Which BA220 techniques do you feel confident applying? Which need more practice?

2. **Identify your first application**: What's the most valuable modeling project you could start in your organization?

3. **Consider organizational context**: What barriers exist to applying these techniques in your organization? How would you address them?

4. **Plan capability building**: How could you help others in your organization develop program and service modeling skills?

5. **Connect to your career**: How will BA220 skills contribute to your professional development?

Chapter Audio

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