Chapter 7: Program and Service Alignment Model (PSAM)

1. **Review a recent service addition or removal decision in your program. Was alignment with target group needs explicitly considered?** If you had built a PSAM before the decision, would it have changed the outcome?

2. **Examine your program's budget allocation across services. Does resource distribution align with target group need priorities?** If you found significant misalignment between high-priority needs and low resource allocation, what organizational factors drove that misalignment?

3. **If you built an enterprise-level PSAM for your most important target group, what would you expect to find?** Significant duplication across programs? Gaps between program mandates? Opportunities for integration? What prevents this analysis from happening routinely?

4. **Think about a service in your program that stakeholders question ("Why do we provide this?"). Can you articulate a clear value proposition connecting service outputs to recognized target group needs?** If not, is the service misaligned, or is the value proposition unclear?

5. **Consider the value propositions you currently use to describe services. Are they client-focused ("Reduces financial barriers") or process-focused ("Processes subsidy applications")?** If process-focused, how would you rewrite them to emphasize client value?