Six months after the crisis that nearly shut them down, the leadership team gets another disruption. This time, instead of panic and forty-seven ideas, they ask four questions and make a decision in two weeks. The environment did not get easier. The organization got better at responding to it. This chapter shows you how the four phases reinforce each other, what breaks the cycle, and how repeated practice builds the adaptive capacity that separates organizations that survive disruption from those that grow stronger through it.
By the end of this chapter, you'll be able to:
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