Six months after the crisis that nearly shut them down, the leadership team gets another disruption. This time, instead of panic and forty-seven ideas, they ask four questions and make a decision in two weeks. The environment did not get easier. The organization got better at responding to it. This chapter shows you how the four phases reinforce each other, what breaks the cycle, and how repeated practice builds the adaptive capacity that separates organizations that survive disruption from those that grow stronger through it.
By the end of this chapter, you'll be able to:
Before moving to the next chapter, ensure you can:
Apply these concepts to your own context:
1. Think about Lakeshore's two disruptions: the visa cap (paralysis) and the funding announcement (purposeful adaptation). If your organization faced a similar pair of disruptions, would the second response be meaningfully different from the first? What would need to change for it to be?
2. Which of the five strategy traps is your organization most susceptible to? Can you trace a recent example to a specific breakdown in the Design4 cycle?
3. At what frequency does your organization actually govern? Is it operating at all three levels (continuous, periodic, cyclical), or is it stuck at one frequency? What's missing?