Chapter 4: Reference Models for Capability Design

A leader walks down the hallway from one faculty to another. One produces graduates employers fight to hire. The other holds an advisory committee meeting twice a year. Same institution, same strategy, radically different levels of capability maturity. He can see the gap. But he has no way to name it, measure it, or explain it in terms that survive a conversation. This chapter gives you that vocabulary: the Business Capability Model, the capability heat map, and the strategy-to-capability handoff that turns architectural insight into investment decisions.