Course Content
15 chapters • 6 hours total
Chapter 1Free Preview
Why Program & Service Modeling Matters
30 min
Chapter 2Free Preview
Programs & Services Refresher
30 min
Chapter 3Free Preview
Defining Programs
30 min
Chapter 4Free Preview
Program Outcomes and Logic Models
30 min
Chapter 5Free Preview
Outcome Networks and Relationships
30 min
Chapter 6Free Preview
Defining and Classifying Services
30 min
Chapter 7Free Preview
Program and Service Alignment Model (PSAM)
30 min
Chapter 8Free Preview
Program Logic Model (PLM) Deep Dive
30 min
Chapter 9Free Preview
Service Integration and Accountability Model (SIAM)
30 min
Chapter 10Free Preview
Business Networks and Service Delivery Models
30 min
Chapter 11Free Preview
Vertical and Horizontal Accountability
30 min
Chapter 12Free Preview
Program and Service Performance
30 min
Chapter 13Free Preview
CASE STUDY - Driver and Vehicle Licensing Program
30 min
Chapter 14Free Preview
Modern Service Delivery Patterns
30 min
Chapter 15Free Preview
Executing Program and Service Modeling Projects
30 min