Operations
How to Measure a Service: Efficiency, Quality, and Effectiveness
A service is measured on efficiency, quality, and effectiveness. Two are the service level; one is the outcome. Confuse them and the dashboard lies.
mybusinessarchitect
Operations
Operational models, process design, and execution: how business architects translate strategic intent into the day-to-day operations that actually deliver on it.
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Operations
Design Parameters: The Hinge From Strategy to Operations
A design parameter states what an operating model must enable, drawn from the strategy. Without them, every choice is an opinion. Here's how to write them.
mybusinessarchitect
Operations
The Reorg Reflex: Why Redrawing the Org Chart Never Fixes the Strategy
The reorg is the reflex leaders reach for when a strategy stalls. Why redrawing the org chart changes nothing, and what to do instead.
mybusinessarchitect
Operations
You Have All the Ingredients. You Don't Have the Recipe.
This is the most common failure mode in organizational life, and it's the hardest one to name. You don't have a capability problem. You have an integration problem. And nobody sees it, because every part of the system looks fine when you examine it in isolation.
mybusinessarchitect
Operations
You Redesigned the Engine. Nobody Redesigned the Ride.
Your organization invested in new capabilities. You upgraded systems. You redesigned processes. You trained teams. You built something genuinely better. And your stakeholders can't tell the difference.
mybusinessarchitect